Congratulations! You’ve purchased an incredible heirloom treasure - something you’ll get to love forever.
Please carefully read this full page of care instructions before opening your bouquet, to help ensure your piece lasts forever (and ever).
Important: you have 3 days (72hrs) after signing for delivery to make a damage claim. To protect against fraudulent claims, you will need photos AND video of the damaged bouquet and the packaging.
Caring for your seashell bouquet
Unboxing & handling your piece
Your bouquet or jewellery display is packaged snugly to ensure safe delivery.
Gently empty out the packing peanuts - you can gently tip them out of the box if you do not have extras like a boutonniere or hair accessories
Pull the twine to undo the bow securing your bouquet to the box
Gently lift out your bouquet by the handle, and place it on a flat, stable surface
I suggest gloves or a thorough hand wash from here, to keep your bouquet handle clean
Carefully use scissors to remove the bubble wrap - there will never be tape adhered to your actual bouquet. Do not pull or tear the bubble wrap.
More delicate shell flowers in the bouquet may be individually wrapped with bubble wrap, but not taped. You can gently unravel this - DO NOT PULL OR TUG ROUGHLY.
Your seashell flowers are secured to high-quality florist wire, if one moves out of place during unwrapping, you can GENTLY move it back into place by the stem, using pliers or similar, do not attempt to bend by holding the shell flowers.
Please do not pull or tug hard, as this may break or displace multiple stems or bend the wire incorrectly.
Please remember that while your bouquet is handmade and sturdy, it is still a fragile item. Please don’t drop, throw, shake or handle roughly.
Please do not pick up your bouquet by the top, only use the handle.
I would LOVE if you shared your unboxing experience with me on Socials!
Travelling with your bouquet - IMPORTANT
If you’re having a destination wedding and need your bouquet to travel with you, please safely package it the way it arrived, and keep it in your carry-on luggage if possible to ensure a smooth ride.
Leave the bottom layers of bubble wrap and tissue paper in place in the box
Wrap the bouquet handle in bubble wrap
Wrap the top of the bouquet in bubble wrap, folded for double cushioning- it should be firm to keep the shells from moving, but not tight.
I think of making it look like a little mushroom or lollipop.
Secure the bouquet to the box, by tying the the twine in the box around the handle only. Do not place twine around the top of the bouquet.
Do not tighten so much that the handle bends, but do secure the bow itself firmly so it stays in place.
Refill the remaining space with the packing peanuts, then secure the box lid with the ribbon.
Unfortunately, I cannot provide any compensation if the bouquet is damaged in further transit once you have accepted delivery.
In the unlikely event your bouquet arrives damaged
While every care is taken to safely ship your bouquet, accidents can happen in transit.
I guarantee safe delivery of all bouquets as part of my service; if you would like a full refund you can ship it back at my own expense for a full refund. If you do not return your bouquet, there is no refund available. We can discuss fair compensation if your bouquet is damaged and you choose to keep it.
If you find your item is damaged when it arrives, please follow these steps as soon as possible.
Take plenty of photos and a video - of the packaging (outer and inner box), of the damage, and of the item as a whole. Ensure they are very clear and in a well-lit area. This is very important; insurance claims cannot be lodged without lots of quality photographs & video. Due to the prevalence of AI, a claim without a video will not be accepted.
Email me at info@treasuresuntoldau.com so we can begin the claim process
Displaying your bouquet after the big day
You can use a vase, though the bouquets are very top-heavy. I recommend filling the bottom of the vase with sand or pebbles (the kind you get for fish tanks) to add some weight to the bottom and keep to the beachy theme!
I encourage you to find a local florist who stocks them and support another small business like mine; we all do a little happy dance every time someone buys from us!
Cleaning your bouquet
Use a damp microfibre cloth or a dry feather duster to gently wipe away dust.
Your bouquet or jewellery display is curated using flexible, permanent water-proof adhesive and sealed with a coat of clear varnish to ensure longevity and enhance the bright colours, however you should not submerge your bouquet in water or use any soap or chemicals.
Your seashell flowers are secured to high-quality florist wire, if one moves out of place during cleaning, you can GENTLY move it back into place using pliers to manoeuvre the wire itself. Please do not pull or tug hard, as this may displace multiple stems or bend the wire incorrectly.
Sunlight exposure
Because I use real seashells, repeated, prolonged exposure to direct sunlight may cause some colour fading over time, just like in nature.
Yellowing of the adhesive can also occur from repeated direct sunlight exposure over time.
Display your bouquet out of direct sunlight where possible.
Question I haven’t answered?
Email info@treasuresuntoldau.com and I’ll get back to you ASAP!