Your bouquet or jewellery display is packaged snugly to ensure safe delivery.

• Gently empty out the packing peanuts - you can gently tip them out of the box if you do not have extras like a boutonniere or hair accessories, otherwise, gently remove by hand

• Pull the twine to undo the bow securing your bouquet to the box

• Gently lift out your bouquet by the handle, and place it on a flat, stable surface

  I suggest gloves or a thorough hand wash from here, to keep your bouquet handle clean

• Carefully use scissors to remove the bubble wrap - there will never be tape adhered to your actual bouquet. Do not pull or tear the bubble wrap.

• More delicate shell flowers in the bouquet may be individually wrapped with bubble wrap, but not taped. You can gently unravel this - DO NOT PULL OR TUG ROUGHLY.

• Your seashell flowers are secured to high-quality florist wire, if one moves out of place during unwrapping, you can GENTLY move it back into place by the stem, using pliers/ tweezers or similar, do not attempt to bend by holding the shell flowers or petals.

• Please do not pull or tug hard on any part of the bouquet, as this may break or displace multiple stems or bend the wire incorrectly.

• Please remember that while your bouquet is handmade and sturdy, it is still a fragile item - similar to a wine glass. Please don’t drop, throw, shake or handle roughly.

• Please do not pick up your bouquet by the top, only hold by the handle.

While every care is taken to safely ship your bouquet, accidents can happen in transit.

Damage claims will not be considered without the following evidence. Unfortunately due to the prevalence of AI fraud, a damage claim without a video will not be accepted.

1. Take plenty of photos and a video - of ALL packaging (outer and inner box), of the damage, and of the item as a whole. Ensure they are very clear and in a well-lit area. This is very important; insurance claims cannot be lodged without lots of quality photographs & video.

2. Email me at info@treasuresuntoldau.com so we can begin the claim process

I guarantee safe delivery of all bouquets as part of my service; if you would like a full refund you can ship it back at my own expense for a full refund. No questions asked. If you do not return your bouquet in the same condition it arrived there is unfortunately no refund available, but we can discuss fair compensation or repair options if your bouquet is damaged and you choose to keep it.

If you find your item is damaged when it arrives, please follow these steps as soon as possible.

1. Take plenty of photos and a video - of the packaging (outer and inner box), of the damage, and of the item as a whole. Ensure they are very clear and in a well-lit area. This is very important; insurance claims cannot be lodged without lots of quality photographs & video. Due to the prevalence of AI, a claim without a video will not be accepted.

2. Email me at info@treasuresuntoldau.com so we can begin the claim process

If you’re having a destination wedding and need your bouquet to travel with you, please safely package it the way it arrived, and keep it in your carry-on luggage if possible to ensure a smooth ride.

Don’t forget to keep the wrapping it came in!

Packing instructions:

• Leave the bottom layers of bubble wrap and tissue paper in place in the box

• Wrap the bouquet handle in bubble wrap

• Wrap the top of the bouquet in bubble wrap, folded for double cushioning- it should be firm to keep the shells from moving, but not tight.

  I think of making it look like a little mushroom or lollipop.

• Secure the bouquet to the box, by tying the the twine in the box around the handle only. Do not place twine around the top of the bouquet.

• Do not tighten so much that the handle bends, but do secure the bow itself firmly so it stays in place.

• Gently fill remaining spaces with any remaining tissue paper or bubble wrap, then add the packing peanuts then secure the box lid with the ribbon.

Unfortunately, I cannot provide any compensation if the bouquet is damaged in further transit once you have accepted delivery.

Recommended Travel Documents:

• A copy of your invoice

• General travel information document (get it here)

Don’t forget to declare your bouquet on your incoming passenger card!

There are no returns or refunds for change of mind.